Historic Royal Palaces Enterprises Limited (HRPE) takes the privacy of its customers very seriously and is committed to protecting your privacy online. We use the information we collect about you to process orders you place with us and to provide a personalised service to you when you visit our website. We never release your personal details to third parties for marketing purposes. In this policy we explain how we collect information, what we do with it and what controls you have.
When you shop on this website we will ask you to submit personal information such as your name, email address, postal address and telephone number. This information is collected lawfully and in accordance with the Data Protection Act 1998.
The HRPE online shop operates an opt-in policy and we will not use your personal information without your permission.
You are under no obligation to provide such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
How is the information used?
We will use the information you provide us with:
to process your orders;
for statistical purposes to improve this website and its services
to you;
to administer this website;
if you consent, to notify you of products or special offers that may
be of interest to you.
We may occasionally send you direct mail by email or by post about products
and services we feel may be of interest to you. This will only come from
Historic Royal Palaces or HRPE, and only if you have indicated that you
wish to receive these offers, either at initial registration, when you
are subsequently contacted, or through updates or amendments to your personal
information.
You may unsubscribe from our contact list at any time by replying to
a promotional email with the word 'unsubscribe' in the subject line, and
sending it to mailorder@hrp.org.uk,
or by telephoning us on +44 (0)20 3166 6848
With whom is the information shared?
HRPE may disclose aggregate statistics about our website visitors, customers and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes. However, these statistics will include no personally identifying information.
HRPE may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of HRPE, the website or its visitors.
Our secure payment mechanism
In order to offer you the most efficient service, Barclaycard Merchant Services (BMS) handles our credit card transactions. Your details are entered directly into their secure payment environment. They receive information needed to verify and authorize your credit card payment. This organisation is under a strict obligation to keep your personal information private. BMS use Secure Sockets Layer (SSL) technology to encrypt your data when payment is taken. Once your payment has been validated and approved, your credit card details are deleted. Order fulfilment is carried out internally.
Security
HRPE places great importance on the security of all personally identifiable
information associated with our customers. We have security measures in
place to protect against the loss, misuse and alteration of personal data
under our control:
Our security and privacy policies are periodically reviewed and enhanced
as necessary.
We have measures in operation to safeguard our user database and access
to this database is restricted internally.
Use of cookies
Cookies are pieces of information that a website transfers to the hard
drive on your computer to store and sometimes track information about
you. Cookies are specific to the server that created them and cannot be
accessed by other servers, which means they cannot be used to track your
movements around the website. Although they do identify a user's computer,
cookies do not personally identify users. Passwords and credit card information
are not stored in cookies. Most web browsers automatically accept cookies,
but if you prefer, you can change your browser to prevent that. However,
if you do not accept cookies this website may not function correctly.
We use cookies to:
identify who you are and to access your account information;
estimate our audience size and patterns;
ensure that you are not asked to register twice;
track preferences and to improve and update our website; and
track the progress of our promotions.
Where is the information stored?
Information which you submit via this website is sent to a computer located in the United Kingdom. This is necessary in order to process the information and to send you the information you have requested.
Links
This website may contain links to other websites. We cannot be responsible for the privacy policies and practices of other websites (except www.hrp.org.uk) even if you access them using links from our website and we recommend that you check the policy of each website you visit.
In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.
Your acceptance of these terms
By using this website, you consent to the collection and use of this information by HRPE and to the HRPE Privacy Policy. If we change our Privacy Policy we will post these changes on this page. If the change in our Privacy Policy affects the use of your personal information, then we will use our best endeavours to contact you by email to seek your consent to the use.
Your rights
You have a legal right to a copy of all the personal information about you held by us. You also have a right to correct any errors in that information. As mentioned above, you have a right to request that we cease to use your personal information for direct marketing purposes.
Please email any questions, concerns or comments you have about these policies to mailorder@hrp.org.uk or write to us at:
Mail Order Department
Historic Royal Palaces Enterprises Limited
Apartment 28
Hampton Court Palace
Surrey
KT8 9AU
England
