Returns and refunds
In addition to your right to cancel referred to in our cancelling an order section if ,for any reason, you are not entirely satisfied with any product purchased, you may return it to us (together with all original packing) within 28 days as long as the product and original packing are in perfect condition.
Please note that, with the exception of faulty merchandise, we cannot accept the return of certain items which have been opened and used e.g. CD or other recorded material, or perishable goods. This does not affect your statutory rights as a consumer.
If you wish to return an item delivered within the UK, please despatch to the address below, obtaining a proof of posting note from the Post Office as Historic Royal Palaces cannot be held responsible for any items not received by us.
Historic Royal Palaces Enterprises Limited
Hampton Court Palace
As soon as we have received the return and checked the item, we will initiate a refund on the account that was originally debited. The cost of the goods will be credited within 48 hours from receipt of the returned item. This will usually reach the account within 7 working days, timings will however depend on the speed with which your credit/debit card company processes the order.
If you wish to return an item which was given to you as a gift, please be aware that the money will be refunded to the original payment card.