Welcome to Historic Royal Palaces Enterprises' (HRPE) website Terms and
Conditions for use. Please read them carefully before
placing your order. By accessing this website and/or placing
an order you agree to be bound by the Terms and Conditions
set out below. Please also read our Privacy Policy regarding
personal information provided by you. Before placing an
order, if you have any queries relating to these terms
and conditions, please email us at mailorder@hrp.org.uk.
If you do not agree to be bound by these Terms and Conditions
you may not use or access this website.
Please also read our Privacy Policy section (which
forms a part of these Terms and Conditions) and covers personal information
provided by you, security and use of “cookies”.
We reserve the right to modify or withdraw this website without notice to you
and we shall not be liable to you or any third party for any such modification
or withdrawal. We may also change these Terms and Conditions from time to time
without notice to you and your continued use of the site following such change
shall be deemed to be your acceptance of any change. Changes will apply to any
subsequent orders received.
Definitions
“Product” shall mean a product displayed for sale on this website.
“We/us” means HRPE.
“Website” means the website located at www.historicroyalpalaces.com
or any subsequent URL which may replace it.
“You” means a user of this website.
Product Information
We have made every effort to display as accurately as
possible the colours of our products. However, as the
actual colours you see will depend on your monitor, we
cannot guarantee that your monitor's display of any colour
will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate.
We will take all reasonable care to ensure that all details,
descriptions and prices of products are correct at the
time when the relevant information was entered on to the
system. However, the information may not always reflect
the exact position at the time that you place your order
and we cannot confirm the price of a product until your
order is accepted.
Prices are subject to change without notice and inclusive
of VAT at the current rates.
Products are subject to availability. As there is a delay
between the time when the order is placed and the time
when the order is accepted, the stock position relating
to particular items may change. If an item you have ordered
becomes out of stock before we accept your order, we shall
notify you as soon as possible.
Purchase of products
When you place an order request on our website we will email you an acknowledgement
of your intended order. At the time of dispatch of the
order the purchase contract will be made and you will
be charged.
Acceptance of your order and the completion of the contract
between you and us will take place on the despatch to
you of the products ordered unless we have notified you
that we do not accept your order or you have cancelled
it in accordance with the instructions in Cancelling
an Order.
Any discounts triggered by the entry of a promotional
code will not be applied until the order is accepted but
will be detailed on the invoice.
We reserve the right to reject any offer to purchase by
you at any time in our sole discretion. However, non-acceptance
of an order is most likely to result from one of the following:
the product ordered being unavailable from stock; our
inability to obtain authorisation of payment; the identification
of an error within the product information including price
or promotion.
If there are any problems with your order we shall contact
you.
Payment
The total cost of your order is the price of the items ordered plus freight
charges as set out in the Delivery
Section.
Payment can be made by any method specified in the 'How
to buy from us' section which forms a part of these
Terms and Conditions
All prices are inclusive of VAT at the current rates and
are correct at the time of entering the information on
to the system. VAT is deducted on the product price where
both the delivery and invoice address are outside the
EU, in accordance with Customs and Excise regulations
All credit/debit cardholders are subject to validation
checks and authorisation by the card issuer. If the issuer
of your payment card refuses to or does not, for any reason,
authorise payment to us, we will not be liable for any
delay or non-delivery.
The payment charge is made at the point the order is dispatched.
Security
We will take all reasonable care, in so far as it is in our power to do so,
to keep the details of your order and payment secure, but in the absence of
negligence on our part we cannot be held liable for any loss you may suffer
if a third party procures unauthorised access to any data you provide when accessing
or ordering from the website.
Delivery
All orders are processed immediately and are dispatched on clearance of payment - within 2-3 days, depending on the time of receipt and if the products are in stock.
Details of delivery timings and charges can be found in the chart below. We can ship to any destination in the world.*
Normal delivery times are as follows
UK
Europe (EU)
Europe (non EU)
USA
Rest of World
Average delivery time from dispatch (working days)
2-3
4-6
4-8
3-5
7-10
*Please note: We are unable to ship to PO Box addresses.
Shipping Charges
Postage and Packing is based on 3 geographical areas: UK, European Union and Rest of the World.
The charges are based on the value of the order. Some countries charge import duties and taxes. You are considered the importer of goods and must comply with all laws and regulations of the destination country of your order.
Charges as follows:
Order Value
UK
European Union
Rest of the World
Up to £10.00
£3.00
£7.00
£9.00
£10.01 - £50.00
£6.00
£10.00
£20.00
£50.01 - £100.00
£7.50
£15.00
£30.00
£100.01 plus
£12.50
£20.00
£45.00
Customs
When ordering products for delivery overseas, you will be subject to import duties and taxes that are levied once the package reaches its destination country. If there are additional charges for customs clearance, these costs must be borne by you, we have no control over these charges and cannot predict what these may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note that when ordering from our on-line shop, you are considered the importer of goods and must comply with all laws and regulations of the destination country of your order. If a package is refused and has to be returned to us, you will be liable for the cost of this. Generally, customs forms for internal packages will list the value of the contents of your order by product type.
Your privacy is important to us and we know that you care about how information about your order is used and shared. You should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Also, we may provide certain order, delivery and product information, such as items contents within an order, to our international carriers and such information may be communicated from the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
Cancelling an Order
Under the United Kingdom's Distance Selling Regulations, you have the right
to cancel the contract for the purchase of any product for any reason within
seven working days, starting from the day after goods have been received by
the customer. Please note that your right to cancel does not apply to audio/video
recordings such as CD, DVD or videocassettes where the seal has been broken.
If you wish to cancel or change an order then please do so as soon as possible.
Please contact us on +44 (0)20 3166 6848 quoting your order number so that we
can try to cancel or amend the order before it is sent out.
Within hours of your order being received, it is packaged and ready for dispatch.
If this is the case, then we cannot always stop the order from being sent and
you will have to return it to us following delivery. We have a right to ask
you to pay to return these products to our warehouse. This will be the only
charge levied against you. All other monies will be returned to you including
the initial cost of shipping products to you. Where the products are not returned
to us, we may deduct the cost of recovering the products following cancellation.
In the event of a cancellation we will return your money within 30 days of notification.
Tracking an Order
Once you have completed your purchase we will begin to process your order.
You will be sent an email confirming when your order has
been dispatched. If we have been unable to process your
order, you will be contacted by email or phone by a member
of our customer services team.
To confirm whether your order has been dispatched or
for any query relating to your order, please call us on +44 (0)20 3166 6848 or e-mail us at mailorder@hrp.org.uk
Returns Policy
In addition to your right to cancel referred to in our Cancelling
an Order section, if for any reason you are not entirely satisfied with
any product purchased, you may return it to us (together with all original packing)
within 28 days as long as the product and original packing are in perfect condition.
Please note that, with the exception of faulty merchandise, we cannot accept
the return of certain products which have been opened and used eg CD or other
recorded material or perishable goods. This does not affect your statutory rights
as a consumer.
If you wish to return any product delivered within the UK, please dispatch
to the address below, obtaining a proof of posting note from the Post Office
as Historic Royal Palaces cannot be held responsible for any items not received
by our warehouse.
Historic Royal Palaces Enterprises Ltd
Mail Order Department
Apt 28
Hampton Court Palace
Surrey KT8 9AU
As soon as we have received the return and checked the product, we will initiate
a refund on the account that was originally debited. The cost of the product
will be credited within 48 hours from receipt of the returned item. This will
usually reach the account within 7 working days, timings will however depend
on the speed with which your credit/debit card company processes the order.
If you wish to return a product which was given to you as a gift, please be
aware that the money will be refunded to the original payment card.
Third Party Links
Certain (hypertext) links in this site may lead to websites, that are not
under the control of HRPE (excluding www.hrp.org.uk).
When you activate any of these you will leave the HRPE
website and HRPE shall not be liable to you in any way
whatsoever in respect of the privacy practices, the content
of such site or otherwise.
Intellectual Property
You agree that all copyrights, trademarks and all other intellectual property
rights in the material and content of this website shall remain vested in us
or our licensees. You acknowledge and confirm that the material and content
contained within the website is made available for your personal non-commercial
use only and that you may (if necessary to make a purchase) download such material
and content onto only one computer hard drive for such purpose. Any other use
of the material and content of this website is strictly prohibited.
Limitation of Liability
Notwithstanding our reasonable endeavours to verify the accuracy of the information
appearing on this website, we make no express or implied warranties in relation
to its accuracy.
Our liability to you in the event of our breach of any of these Terms and Conditions
shall be limited to refunding any money you may have already paid for product
that you have not received or that you have returned within the agreed time
scales and in the required condition. So far as the law allows, we shall not
be liable to you for any other loss or damage whatsoever.
Your statutory rights as a consumer and your cancellation rights are not affected
by these Terms and Conditions.
Nothing in these Terms and Conditions shall exclude or limit our liability
for death or personal injury resulting from our negligence or that of our employees
or agents.
Waiver
Any delay or failure on our part to exercise of our rights under these Terms
and Conditions shall not be construed as a waiver of any prior or subsequent
breach by you of any provision.
Separate terms and conditions
If any part of these Terms and Conditions is held to be unlawful, void or unenforceable
for any reason, it shall not affect the remaining provisions of the Terms and
Conditions which shall remain in full force and effect.
Governing Law
The laws of England shall govern the contract between us and any dispute between
us will be resolved exclusively in the courts of England.
Contact HRPE
Historic Royal Palaces Enterproses Limited
Apartment 28
Hampton Court Palace
Surrey
KT8 9AU
England
