Some of the feedback we have recently received:
I am so very, very pleased with the service I have received from you--the personal willingness to help when I was having trouble placing my online order and then the amazing speed with which the order arrived over here.
Elizabeth, June 2013
Thank you so much. The order has gone through. Thank you for the excellent customer service. YOU ARE THE BEST!John, May 2013
Thank you for following up my request and for confirming my order was delivered. Thanks to you the order has been tracked down and you have another happy customer!
Ian, April 2013
THANK YOU so much for your help, your support and for the order!
Robert, March 2013
I received the scarf today, - it is beautiful and I am very happy with it. Thanks so much.
Gwenda, March 2013
“As a teacher and a history enthusiast I absolutely love your selection of books. They are informative, interesting and most importantly - enjoyable reads. Without fail I have revelled in your books for adults, and your children's guidebooks are outstanding. A very big well done and thank you to all. Keep it up!”
Beth, February 2013
“I wanted to let you know that my order arrived safely in the mail yesterday. Thank you SO much for taking care of this order for me. I truly appreciate your kindness and thoughtfulness”.
Sandra, February 2013
“Just to say thank you for your prompt service. The replacement necklace came very fast and is in perfect working order”.
Darko, January 2013
“In the past I have been hesitant about placing orders with establishments so far away, but you have proved with your kind alacrity that dealing with Historic Royal Palaces is as good or better than dealing with a store a few miles away, thanks to the convenience of cyberspace and your high standards. A long-time satisfied customer looking forward to a continued relationship”.
Lee, January 2013
“Thank you so much for your prompt response to my inquiry. I received my order in today's mail and the ornaments are lovely. My shopping experience with Historic Royal Palaces Enterprises Ltd was great and I look forward to shopping again in the near future”.
Vilma, January 2013
“Thank you so much. It arrived today in time for Christmas. I really appreciate the extra effort to get it here before Christmas”.
Ron, December 2012
“I am so happy. Thank you so much for all that you've done. I so appreciated your quick response from the start. I had only hoped to get a response but you made it all come true”.
Rita, December 2012
“Wow! These helmets arrived today. They are spectacular – even better than I had hoped. I am sure they will be among the best gifts this Christmas for my two nephews. Thank you for offering such wonderful products and providing such excellent service – even to us here in the United States”.
Vanessa, October 2012
“THANK YOU. I was in London a year ago when I bought my grandson a pair of those pyjamas and he still loves them but they are small on him now. I thought I would give him a surprise with new ones! Thank you for being so kind”.
Vivian, September 2012
“Thank you so much. My order arrived and is beautiful. It will be a wedding present for a very good American friend of mine, who will love it. Thank you so much”.
Linda, October 2012
“Thank you for your lovely and helpful service”.
Sharon, October 2012
“I just wanted to say what a fantastic day my daughter Katy and I had yesterday. You obviously put a lot of work into the day and it was very special. A big thank you to you, as well as all the lovely staff in the conservation and curatorial teams. It is always a pleasure to talk with people who love their work and share similar passions to us. There was so much to see and think about. We felt very privileged to be able to see behind the scenes. We can't wait to go on another day or similar. It is good to know that our country's heritage is in such capable hands.
Please pass on our thanks and good wishes to all staff involved in the day”.
Nicky, September 2012
“I just wanted to thank you for an absolutely brilliant ‘Behind the Scenes’ experience day yesterday. It was very enjoyable and I look forward to coming back to Hampton Court again soon”.
Wendy, September 2012
"Thank you very much for sending over a replacement. I am very appreciative of your great service. Thanks again."
Matt, August 2012
"I THANK YOU for showing such concern over what many may believe is a trivial issue, but your positive attitude and desire to correct things is GREATLY APPRECIATED... My goodness, that is SUPERIOR customer service."
Susannah (USA), August 2012
"We would just like to thank you for the miniature Crown collection 12 piece Jubilee set. The item arrived safely and the wife and myself are very happy with the piece."
Adam (Australia), July 2012
"I wanted to congratulate you on the prompt dispatch of my order. It arrived in Australia less than a week after dispatch and was beautifully packed. Thanks again."
Joy, July 2012
"Thank you so much for everything you did for us. I would like to pass on my thanks for the excellent customer service you provided."
Nicky, July 2012
"You were very kind to phone me earlier today and answer all my questions - I'm looking forward to seeing everything when it arrives."
Christine, July 2012
"I'd like to thank you for your kindness & helpfulness. It's really appreciated."
Medea, June 2012
"Every once in a while, a perfect stranger goes out of their way with a random act of kindness. That is what you did for us and we are so grateful. We are still talking about how much you personally made such an effort to make Julie's school project complete."
Tami, May 2012
"Thank you for your e-mail. It's rare these days for people to take the time to write. I look forward to receiving my ring. I have to say, I have found unfailing care and courtesy every time. Thank you again."
Angela, March 2012
"I received my order today, all arrived safely...I would like to thank you for all your help in this matter. I am thrilled with the goods, and I am so pleased that I included the 2 books (with your good advice), and I can assure you that I will get great pleasure and memories of my wonderful trip to the U.K. with all the items. It was nice to speak with you."
Heather, March 2012
"Just to let you know that the two perfume bottles arrived safely today and my wife and I are very pleased with your service."
Derek, March 2012
"I’m very pleased to hear you have such good customer service – when order failed on e-commerce and I rang to get card details to put through manually."
"Many thanks for your prompt and helpful response to my enquiry today. It was most pleasing to receive good customer service. I couldn't find the magnetic monarchs on the website today. I have now ordered on line."
"I just wanted to say thank you very much, I received the order today it is beautiful."
"Just to say once again many thanks for your quick and efficient delivery. God Bless. It is good to know online quality shopping is available from the US. Please accept our thanks again....and a very Happy Christmas to you too. Very best wishes."
"Thanks very much - you have been fabulous!!!"
David, January 2012
"I just received my order and must say it is B.E.A.utiful !"
"Thank you for processing this order and getting it in time to my Dad for his 90th birthday. As a boy he used to live in the Tower."
"The order arrived this morning, thank you for such prompt service. I am delighted with the mug"
"Thank you for all your efficiency. It arrived yesterday and I’m thrilled."
"Thank you so much. I will eagerly anticipate receiving the decoration. I appreciate that you took care of my concern so promptly."
"Sorry to disturb you once again but since you have been so kind while providing customer support I would really like to thank you for all your cooperation. Please note that your assistance has been highly appreciated. Thank you!"
"I greatly appreciate the excellent flow of information confirming the shipping of the order. Sincerely, WJG"
"Thank you very much. I just love your site and look forward to many other orders from you."
"Thank you so much for your kind support and quick response!"
Susa, January 2012
"I must admit I was rather remiss in not emailing you again sooner to thank you most sincerely for making sure that my order was processed so promptly. The order arrived last Friday, as promised, and I am very impressed with the quality of everything."
Robert, March 2012
"I wanted to add - that the customer service on getting this remedied is absolutely stellar. Thank you so much, I feel overwhelmed by relief. Thank you."
"I have been extremely impressed with the communication and your value on the customer. Additionally, your website is excellent and easy to use. "
"Thank you for your kind and swift reply. Many thanks."
"I just wanted to let you know that I received the package and everything is in perfect condition. Thank you so much for all your assistance, it is very much appreciated."
"Thank you for your call earlier. I would just like to say how impressed I am with the speed in which you have resolved this matter. Thank you very much for help."
"Thank you for all your time and help with my order!"
"I really appreciate all your help on this matter...you have been very kind and courteous throughout and real pleasure to work with. Thanks you again."
"Thank you for your prompt response and your offer."
"I am one very happy lady and my son will be thrilled when he sees the items that were delivered a short time ago!! Thank you so much!!"
"Thanks, I can't ask for more!! Fingers crossed and THANK YOU!!"
"Thank you for your kindness, exceptional help and follow up."
"Thank you for your time to deal with my problem and I am the happiest to report that the parcel arrived unharmed on 15th October!!! I am absolutely amazed by everything I received and let me express my gratitude again for your kind reply and helpfulness. Thank you for everything again, a happy customer of yours"
"The service has been second to none thank you so much."
"Thank you for the excellent customer service"
"Thank you very much for having taken the time to respond to my email in such detail. I look forward to receiving my order from you."
Mrs Smith, July 2009
"Thanks for your great service."
Dean, July 2009
"You have been wonderful...THANK YOU SO MUCH."
Kathy, July 2009
"I just wanted to send a quick email to thank you very much for fulfilling this order so quickly. I received the ornament early this week, and my son is now happy that he has his memento. It's nice to see that "excellent customer service" still exists! Thanks again."
Beth, May 2009