Age verification

How does age verification work?

Our checkout age verification software checks multiple sources eg. the UK electoral register to ensure the person ordering age verified goods is legally allowed to purchase.

Why am I not being verified?

1. Shipping address does not match

Alcohol and other age verified goods can only be delivered to persons over the age of 18 at a UK address. If the delivery address entered in checkout does not match your home address, you may not be automatically verified. Please try shipping to your residential address.

 

2. Browser caching issues

If your browser has stored address information from a previous website visit, this can affect age verification. To resolve this, you need to clear your browser cache

Instructions for clearing your browser cache:

Google Chrome:

  • At the top right, click More.
  • Click More tools. Clear browsing data.
  • At the top, choose a time range. To delete everything, select All time.
  • Check the box for "Cached images and files," check the boxes.
  • Uncheck the other boxes if they are checked.
  • Click Clear data.

 

Safari:

  • Click on the Safari drop-down menu and select Preferences.
  • Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.
  • Select the Develop drop-down menu. Click Empty Cache.
  • Note: You may want to also clear your browser history.

 

Microsoft Edge:

  • Select Settings and more  > Settings  > Privacy, search, and services .
  • Under Clear browsing data, select Choose what to clear.
  • Choose a time range from the Time range drop-down menu. To delete everything, select All time.
  • Choose the types of data you want to clear. This should include “Cached images and files”
  • Select Clear now.

 

Firefox:

  • Click the menu button. and select Options. ...
  • Select the Privacy & Security panel.
  • In the Cookies and Site Data section, click Clear Data….
  • Remove the check mark in front of Cookies and Site Data. ...
  • With Cached Web Content check marked, click the Clear button.
  • Close the about:preferences page.

 

If you have tried these steps and are still having problems, please contact us at [email protected]