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Delivery information

Delivery offers

Free guidebook delivery: up to a maximum of 3 guidebooks per order are delivered to a UK address free of charge.  If any other products, or additional guidebooks, are added to the basket, standard delivery charges apply as shown above. No code is needed, the discount applies automatically. The usual exclusions apply, please see our Terms & Conditions for details.

Presidents' Day offer: orders of the value of at least £150 ($190) placed between 08:00 GMT (00:00 PST) on 17 February 2024 and 07:59 GMT (23:59 PST) on 20 February will 2024 be shipped to USA for free.

Discount codes and coupons

On occasion, we may offer discount codes or coupons. Unless stated otherwise, discounts apply to full price goods only, and some products may be excluded from the offer. Only one coupon can be used per order, but it can be combined with our free shipping offers that will be applied automatically.

To use your Historic Royal Palaces staff discount, please register an account using your HRP staff email address. Your discount is going to apply automatically at checkout.

Non-discountable items

Discounts do not apply to the following products: chess pieces sets and boards, backgammon boards, alcohol, products in the Sale, Da Vinci bar globe, Lancelot suit of armour, limited edition rocking horse.

UK Delivery

Service Price
Standard £5.99
Age verified From £5.99
Heavy & bulky From £14.99

 

International shipping costs

All standard services are tracked.

Region Service Price
EU Standard £20
Heavy & bulky From £40
USA & Canada Standard £25
Heavy & bulky From £60
Rest of the world Standard £35
Heavy & bulky From £70

 

Tax-free shopping

We do not charge UK VAT on products that are shipped to addresses outside of the UK, saving you on average 20% off the product price. The final prices minus the UK VAT are displayed in the checkout after the shipping address has been selected. Such orders may still incur import charges: please see the section below for details.

Customs charges

Calculators such as https://www.simplyduty.com/#calc may help you determine the cost of import duty and taxes. Please note, Historic Royal Palaces is not responsible for the accuracy of these calculations.

Our delivery charges cover packaging and delivery only. International deliveries, including deliveries to the EU, may incur additional import duties and taxes outside of our control. If shipping to countries outside the UK, you are considered the importer of goods and must comply with all laws and regulations of the destination country of your order.

Customs charges and policies vary widely from country to country. Orders for international shipping will be subject to import duties and taxes levied on arrival in their destination country. You are liable for any additional charges for customs clearance and if a package is refused and has to be returned to us, you will also be liable for the cost of this. If you are unsure of charges and regulations which may apply to your order, please contact your local customs office for further information. Generally, customs forms for internal packages will list the value of the contents of your order by product type.

Your privacy is important to us and we know that you care about how information about your order is used and shared. You should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

We may also provide certain order, delivery and product information, such as item content within an order, to our international carriers and this may be communicated from the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Weapon replicas and alcohol

You must be 18 or over to purchase weapon replicas and/or any product containing alcohol. Currently, all our weapon replicas and alcohol products can only be delivered to UK Mainland addresses (including Northern Ireland).

For items delivered directly from our warehouse, you will be asked to verify your age during checkout and also on delivery, to ensure the item is only handed over to someone aged 18 or over.

Our courier uses the Challenge 25 principles which means if they think you look under 25, they'll ask to see proof of your age before handing over your package. The same rule applies if you're collecting it from your local Customer Service Point or Post Office® branch. Delivery of orders containing more than two age-verified items may incur a surcharge.

The following ID are accepted as proof of age: a valid, in date, passport or driving licence.

Issues with age verification

If you are having problems with age verification in checkout, please read our troubleshooting guide. Please do not send documents to our shop inbox as this is an external service.

Please note: Under the Licensing Act of 1964 (UK) and 1976 (Scotland) and the Licensing (Northern Ireland) Order 1990, the legal age for the purchase or attempted purchase of alcohol is 18 years. Any attempt to purchase intoxicating liquor by or for a person under the age of 18 is an offence.

 

Exceptional delivery charges

We reserve the right to vary the standard shipping charges on certain items which are unusually high in weight, volume or value, and larger orders of alcohol gifts. We will contact customers to advise them on any additional charges prior to shipping.

 

Where is my order?

Check the status of your order by logging in to your account, where you can view your orders online.

Please note: tracking details are provided by email. If you need any assistance please contact us stating your order number. Please be aware that international deliveries may take longer in the current climate.