Delivery, shipping charges and customs

Delivery

All orders are processed immediately and are despatched on clearance of payment - within 2-3 days, depending on the time of receipt and if the products are in stock. If a product is no longer available or out of stock, you will be contacted by phone or email as soon as possible and provided with a new delivery date, if applicable.

 

Shipping Charges

Postage and packing is based on geographical areas:

UK shipping is charged at £4.99 per order.

International shipping charges are based on the value of the order as follows:

EU: £12.00

US & Canada: £25.00

Rest of the World: £30.00

Some countries charge import duties and taxes. You are considered the importer of goods and must comply with all laws and regulations of the destination country of your order. 

Official palace guidebooks, up to a maximum of 3 in a basket, are delivered to a UK address free of charge.  If any other products, or additional guidebooks, are added to the basket, the delivery charges will apply as shown above.

Exceptional delivery chargesWe reserve the right to vary the standard shipping charges as shown in the grid above on certain items which are unusually high in weight, volume or value. We will contact customers to advise them on what the additional charge will be prior to shipping.


Customs

When ordering products for delivery overseas, you will be subject to import duties and taxes that are levied once the package reaches its destination country. If there are additional charges for customs clearance, these costs must be borne by you, we have no control over these charges and cannot predict what these may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note that when ordering from our on-line shop, you are considered the importer of goods and must comply with all laws and regulations of the destination country of your order. If a package is refused and has to be returned to us, you will be liable for the cost of this. Generally, customs forms for internal packages will list the value of the contents of your order by product type.

Your privacy is important to us and we know that you care about how information about your order is used and shared. You should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Also, we may provide certain order, delivery and product information, such as items contents within an order, to our international carriers and such information may be communicated from the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

 

Order tracking

Your tracking number will be sent by email and can also be found by logging in to your account and viewing the order online. Enter your tracking number into the tracking sites below to check the status of your shipment:

Royal Mailhttps://www.royalmail.com/track-your-item

DHLhttp://www.dhl.co.uk/en/express/tracking.html

 

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