Delivery, shipping charges and customs
Delivery
All orders are processed immediately and are despatched on clearance of payment - within 2-3 days, depending on the time of receipt and if the products are in stock. If a product is no longer available or out of stock, you will be contacted by phone or email as soon as possible and provided with a new delivery date, if applicable.
Shipping Charges
Postage and packing is based on 3 geographical areas: UK, European Union and Rest of the World.
The charges are based on the value of the order. Some countries charge import duties and taxes. You are considered the importer of goods and must comply with all laws and regulations of the destination country of your order.
| Order Value | UK | European Union | Rest of World |
|---|---|---|---|
| Up to £10.00 | £3.99 | £7.00 | £7.50 |
| £10.01 - £50.00 | £3.99 | £10.00 | £15.00 |
| £50.01 - £100.00 | £3.99 | £15.00 | £22.50 |
| £100.01 plus | £3.99 | £20.00 | £40.00 |
Customs
When ordering products for delivery overseas, you will be subject to import duties and taxes that are levied once the package reaches its destination country. If there are additional charges for customs clearance, these costs must be borne by you, we have no control over these charges and cannot predict what these may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note that when ordering from our on-line shop, you are considered the importer of goods and must comply with all laws and regulations of the destination country of your order. If a package is refused and has to be returned to us, you will be liable for the cost of this. Generally, customs forms for internal packages will list the value of the contents of your order by product type.
Your privacy is important to us and we know that you care about how information about your order is used and shared. You should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Also, we may provide certain order, delivery and product information, such as items contents within an order, to our international carriers and such information may be communicated from the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
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