Privacy policy

What information do we collect?

When you shop on this website we will ask you to submit personal information such as your name, email address, postal address and telephone number. This information is collected lawfully and in accordance with the Data Protection Act 1998.

The HRPE online shop operates an opt-in policy and we will not use your personal information without your permission.

You are under no obligation to provide such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

How is the information used?

We will only use the information you provide to process your order.  You will also hear from us if you sign up to receive email newsletters with news, new products, offers and information on the palaces. This will only come from Historic Royal Palaces or HRPE, and only if you have indicated that you wish to receive these emails.  This can be managed by accessing your account as can amending your personal information.

With whom is the information shared?

HRPE may disclose aggregate statistics about our website visitors, customers and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes. However, these statistics will include no personally identifying information.

HRPE may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of HRPE, the website or its visitors.

Our secure payment mechanism

In order to offer you the most efficient service, Sage Pay handles our credit card transactions. Your details are entered directly into their secure payment environment. They receive information needed to verify and authorise your credit card payment. This organisation is under a strict obligation to keep your personal information private. Sage Pay use Secure Sockets Layer (SSL) technology to encrypt your data when payment is taken. Once your payment has been validated and approved, your credit card details are deleted. Order fulfilment is carried out internally.

Use of cookies

Click here to find out how we use cookies on our site and what information we collect.

Where is the information stored?

Information which you submit via this website is sent to a computer located in the United Kingdom. This is necessary in order to process the information and to send you the information you have requested.

Links

This website may contain links to other websites. We cannot be responsible for the privacy policies and practices of other websites (except www.hrp.org.uk) even if you access them using links from our website and we recommend that you check the policy of each website you visit.

In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.

Your acceptance of these terms

By using this website, you consent to the collection and use of this information by HRPE and to the HRPE Privacy Policy. If we change our Privacy Policy we will post these changes on this page. If the change in our Privacy Policy affects the use of your personal information, then we will use our best endeavours to contact you by email to seek your consent to the use.

Your rights

You have a legal right to a copy of all the personal information about you held by us. You also have a right to correct any errors in that information. As mentioned above, you have a right to request that we cease to use your personal information for direct marketing purposes.

Please contact us with any questions, concerns or comments you have about these policies in any of the following ways:

Write to us at:
Historic Royal Palaces Enterprises Limited
Apartment 28
Hampton Court Palace
Surrey KT8 9AU
England

Telephone: +44 (0)20 3166 6848
(9.00 – 17.00 GMT Monday to Friday, except UK Bank Holidays.  An answer phone operates at all other times)

Email: shop@hrp.org.uk