Contact Historic Royal Palaces

Historic Royal Palaces main switchboard

Tel: +44 (0)333 332 6000

 

Online gift shop / Mail order

Our customer service staff are currently working remotely and can only be reached by email. Please contact us via [email protected] and we will reply as soon as we are able.

For any enquiries regarding our online products, please contact our online retail team.

Email:  [email protected]

 

Palace shop enquiries

For any enquiries regarding products purchased at any of our palace shops, please contact our onsite retail team.

Tel: +44 (0)333 320 6000

Email:  [email protected]

 

Visitor information

Tower of London

London
EC3N 4AB
England

Tel: +44 (0)333 320 6000
Email: [email protected]

Hampton Court Palace

Surrey
KT8 9AU
England

Tel: +44 (0)333 320 6000
Textphone users should call 18001 0333 332 6000 (09.00 to 17.00 GMT)
Email: [email protected]

Kensington Palace

Kensington Gardens 
London 
W8 4PX 
England

Tel: +44 (0)333 320 6000
Email: [email protected] 

Banqueting House

Whitehall 
London 
SW1A 2ER 
England

Tel: +44 (0)333 320 6000
Email: [email protected]

Kew Palace Shop and Queen Charlotte's Cottage

Richmond
TW9 3AB

Tel: +44 (0)333 320 6000
Email: [email protected]

Hillsborough Castle

The Square
Hillsborough
Co. Down
BT26 6AG

Tel: 028 926 81300
Email: [email protected]

 


Further contact information

Book tickets

Telephone bookings only (not for general information) +44 (0)333 320 6000
Textphone users: Please dial 18001 before the above number.

Please note that at this time telephone bookings can only be taken for the Tower of London, Hampton Court Palace and Kensington Palace.

*Calls cost 5p per minute plus your phone company's access charge. 

Membership

Tel: (0)333 320 6000
Email: [email protected]

Corporate gifts

Tel: 
Email: [email protected]

Retail licensing

Tel: 
Email: [email protected]

Wholesale

Tel: 
Email: [email protected]

Retail PR enquiries 

If you are a member of the media and are interested in featuring any of our products, please contact the retail press department

Tel: 
Email: [email protected]

 

Historic Royal Palaces Enterprises is a company registered in England - Company Number: 3418583

VAT no: 710 9813 45