Delivery, shipping charges and customs
We are working closely with our delivery partners to ensure deliveries are made as safely as possible. As a result, some may take longer than usual. All orders are processed immediately and are dispatched on clearance of payment within 3-5 days, depending on the time of receipt and product availability. We will contact you by phone or email if a product is no longer available or is out of stock.
Tracking details will be provided by email and should be the first port of call to check the status of any pending orders. If you need any assistance please contact us via email. Please be aware that international deliveries may take even longer in the current climate.
The safety of our staff remains our priority. As a result we have implemented extensive safety measures in our retail warehouse. These include managing capacity within the building, maintaining the social distancing policy at all times, and putting in place a one-way system around the site.
Postage and packing is based on geographical areas:
UK shipping is charged at £4.99 per order.
International shipping charges are based on the value of the order as follows:
US & Canada: £25.00
Rest of the World: From £35.00*
Some countries charge import duties and taxes. You are considered the importer of goods and must comply with all laws and regulations of the destination country of your order.
Official palace guidebooks, up to a maximum of 3 in a basket, are delivered to a UK address free of charge. If any other products, or additional guidebooks, are added to the basket, the delivery charges will apply as shown above.
*Exceptional delivery charges - We reserve the right to vary the standard shipping charges as shown in the grid above on certain items which are unusually high in weight, volume or value. We will contact customers to advise them on what the additional charge will be prior to shipping.
When ordering products for delivery overseas, you will be subject to import duties and taxes that are levied once the package reaches its destination country. If there are additional charges for customs clearance, these costs must be borne by you, we have no control over these charges and cannot predict what these may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note that when ordering from our on-line shop, you are considered the importer of goods and must comply with all laws and regulations of the destination country of your order. If a package is refused and has to be returned to us, you will be liable for the cost of this. Generally, customs forms for internal packages will list the value of the contents of your order by product type.
Your privacy is important to us and we know that you care about how information about your order is used and shared. You should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Also, we may provide certain order, delivery and product information, such as items contents within an order, to our international carriers and such information may be communicated from the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
You can find out the status of your order by logging in to your account and viewing the order online.