Christmas order cut-off dates
Please place your order by 15 December for deliveries to the UK, by 07 December for deliveries to USA, Canada and Europe, and by 27 November for deliveries to the rest of the world.
Returns on orders placed between 01 October and 31 December 2023 will be accepted by 31 January 2024. The usual Terms and Conditions apply.
Orders are usually despatched within 3-5 days of receiving the payment (Monday-Friday). If you require an expedited delivery, please contact us before placing your order.
Free guidebook delivery: up to a maximum of 3 guidebooks in a basket are delivered to a UK address free of charge. If any other products, or additional guidebooks, are added to the basket, standard delivery charges apply as shown above. No code is needed, the discount applies automatically. The usual exclusions apply, please see our Terms & Conditions for details.
All standard services are tracked.
Membership discount: HRP Members save 10% off the product price. On 02-03 December, the discount increases to 20% for purchases in our online gift shop. At checkout, please use the usual membership discount code received in your welcome pack. The usual exclusions apply, please see our Terms & Conditions for details.
Lower delivery fees on most hanging decorations: from 23 September until 24 December 2023, we are offering lower delivery prices on orders of up to 5 fabric hanging decorations: £2.99 for deliveries to the UK, £7.99 to Europe, £10.99 to North America, and £15.99 to the rest of the world. This offer applies to the decorations with the 'Delivery offer' roundel. If the order contains other items, our regular delivery fees apply. No code is needed, the discount applies automatically.
50% off all UK delivery fees: from 24 November until 15 December 2023 (23:59 GMT), the delivery prices on all orders delivered to UK addresses are reduced by 50%. No code is needed, the discount applies automatically.
Free delivery to USA from $150: from 24 until 27 November 2023 (23:50 PST), we are offering free standard shipping to orders delivered to USA if the value of the products on order is at least $150 (£120). No code is needed, the discount applies automatically. The usual exclusions apply, please see our Terms & Conditions for details.
|Heavy & bulky
International shipping costs
All standard services are tracked.
We do not charge UK VAT on products that are shipped to addresses outside of the UK, saving you on average 20% off the product price. The final prices minus the UK VAT are displayed in the checkout after the shipping address has been selected. Such orders may still incur import charges: please see the section below for details.
Calculators such as https://www.simplyduty.com/#calc may help you determine the cost of import duty and taxes. Please note, Historic Royal Palaces is not responsible for the accuracy of these calculations.
Our delivery charges cover packaging and delivery only. International deliveries, including deliveries to the EU, may incur additional import duties and taxes outside of our control. If shipping to countries outside the UK, you are considered the importer of goods and must comply with all laws and regulations of the destination country of your order.
Customs charges and policies vary widely from country to country. Orders for international shipping will be subject to import duties and taxes levied on arrival in their destination country. You are liable for any additional charges for customs clearance and if a package is refused and has to be returned to us, you will also be liable for the cost of this. If you are unsure of charges and regulations which may apply to your order, please contact your local customs office for further information. Generally, customs forms for internal packages will list the value of the contents of your order by product type.
Your privacy is important to us and we know that you care about how information about your order is used and shared. You should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
We may also provide certain order, delivery and product information, such as item content within an order, to our international carriers and this may be communicated from the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
Weapon replicas and alcohol
You must be 18 or over to purchase weapon replicas and/or any product containing alcohol. Currently, all our weapon replicas and alcohol products can only be delivered to UK Mainland addresses (including Northern Ireland).
For items delivered directly from our warehouse, you will be asked to verify your age during checkout and also on delivery, to ensure the item is only handed over to someone aged 18 or over.
Our courier uses the Challenge 25 principles which means if they think you look under 25, they'll ask to see proof of your age before handing over your package. The same rule applies if you're collecting it from your local Customer Service Point or Post Office® branch. Delivery of orders containing more than two age-verified items may incur a surcharge.
The following ID are accepted as proof of age: a valid, in date, passport or driving licence.
Issues with age verification
If you are having problems with age verification in checkout, please read our troubleshooting guide. Please do not send documents to our shop inbox as this is an external service.
Please note: Under the Licensing Act of 1964 (UK) and 1976 (Scotland) and the Licensing (Northern Ireland) Order 1990, the legal age for the purchase or attempted purchase of alcohol is 18 years. Any attempt to purchase intoxicating liquor by or for a person under the age of 18 is an offence.
Exceptional delivery charges
We reserve the right to vary the standard shipping charges on certain items which are unusually high in weight, volume or value, and larger orders of alcohol gifts. We will contact customers to advise them on any additional charges prior to shipping.
Where is my order?
Check the status of your order by logging in to your account, where you can view your orders online.
Please note: tracking details are provided by email. If you need any assistance please contact us stating your order number. Please be aware that international deliveries may take longer in the current climate.
Discount codes and coupons
On occasion, we may offer discount codes or coupons. Unless stated otherwise, discounts apply to full price goods only, and some products may be excluded from the offer. Only one coupon can be used per order, but it can be combined with our free shipping offers that will be applied automatically.
We are going to send you an email with a 10% discount code when you subscribe to our newsletter. If you have not received the code, please contact us using the email address you used to sign up for the newsletter.
To use your Historic Royal Palaces staff discount, please register an account using your HRP staff email address. Your discount is going to apply automatically at checkout.