Delivery information


Delivery offers

  • Free UK standard delivery when you spend £50. Terms and conditions apply - read more
  • Free guidebook delivery. Terms and conditions apply - read more


UK shipping costs

All standard services are tracked.

Service Price
Standard £5.99
Age verified From £5.99
Heavy & bulky From £14.99


International shipping costs

All standard services are tracked.

Region Service Price
EU Standard £20
Heavy & bulky From £40
USA & Canada Standard £25
Heavy & bulky From £60
Rest of the world Standard £35
Heavy & bulky From £70


Alcohol gifts

You must be 18 or over to purchase any product containing alcohol. Currently all our alcohol products can only be delivered to UK Mainland addresses (including Northern Ireland).

You will be asked to verify your age during checkout and also on delivery, to ensure the item is only handed over to someone aged 18 or over.

Our courier uses the Challenge 25 principles which means if they think you look under 25, they'll ask to see proof of your age before handing over your package. The same rule applies if you're collecting it from your local Customer Service Point or Post Office® branch. Delivery of orders containing more than two age verified items may incur a surcharge.

The following ID are accepted as proof of age:

  • A valid, in date, Passport or Driving Licence

Issues with age verification

If you are having problems with age verification in checkout, please read our troubleshooting guide. Please do not send documents to our shop inbox as this is an external service.


Please note: Under the Licensing Act of 1964 (UK) and 1976 (Scotland) and the Licensing (Northern Ireland) Order 1990, the legal age for the purchase or attempted purchase of alcohol is 18 years. Any attempt to purchase intoxicating liquor by or for a person under the age of 18 is an offense.


Exceptional delivery charges

We reserve the right to vary the standard shipping charges on certain items which are unusually high in weight, volume or value, and larger orders of alcohol gifts. We will contact customers to advise them on any additional charges prior to shipping.


Where is my order?

Check the status of your order by logging in to your account, where you can view your orders online.

Note: Tracking details are provided by email. If you need any assistance please contact us stating your order number. Please be aware that international deliveries may take longer in the current climate.


Shipping offer terms and conditions

Free UK standard shipping on your purchase of £50.00 or more.

This offer is available on the cost of the entire order, not individual products.  Only available at online, excluding tax and gift wrap charges. Valid for standard shipping to addresses within the UK only. Free delivery offer does not apply to prior purchases, heavy or bulky goods subject to increased shipping rates or select items with surcharges, including alcohol over 24%. Offer subject to change or cancellation without notice. The Offer is only available to Mainland UK Postal Address and is not available on bespoke products. On 26-29 November 2021, the offer applies to orders of £25 or more.

Free shipping on official palace guidebooks

Official palace guidebooks, up to a maximum of 3 in a basket, are delivered to a UK address free of charge.  If any other products, or additional guidebooks, are added to the basket, standard delivery charges apply as shown above.


Discount codes and coupons

On occasion, we may offer discount codes or coupons. Unless stated otherwise, discounts apply to full price goods only, and some products may be excluded from the offer. Only one coupon can be used per order, but it can be combined with our free shipping offers that will be applied automatically.


Customs charges

Our delivery charges cover packaging and delivery only. International deliveries, including deliveries to the EU, may incur additional import duties and taxes outside of our control. If shipping to countries outside the UK, you are considered the importer of goods and must comply with all laws and regulations of the destination country of your order.

Customs charges and policies vary widely from country to country. Orders for international shipping will be subject to import duties and taxes levied on arrival in their destination country. You are liable for any additional charges for customs clearance and if a package is refused and has to be returned to us, you will also be liable for the cost of this. If you are unsure of charges and regulations which may apply to your order, please contact your local customs office for further information. Generally, customs forms for internal packages will list the value of the contents of your order by product type.

Your privacy is important to us and we know that you care about how information about your order is used and shared. You should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

We may also provide certain order, delivery and product information, such as item content within an order, to our international carriers and this may be communicated from the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Calculators such as may help you determine the cost of import duty and taxes. Please note, Historic Royal Palaces is not responsible for the accuracy of these calculations.


Covid-19 safety measures

The safety of our staff remains our priority. As a result we have implemented extensive safety measures in our retail warehouse. These include managing capacity within the building, maintaining the social distancing policy at all times, and putting in place a one-way system around the site.