Returns and Refunds

Items purchased between 1 October and 31 December 2021 can be returned until 31 January 2022.

If you would like to return an item, please email us at [email protected]. We will then contact you to provide next steps.

 

If for any reason you are not entirely satisfied with the product you have purchased you may return it to us within 28 days of receipt.

It is important that any product returned to us, unless faulty, is returned in a re-saleable condition. Please ensure that the returned item is undamaged and unused and returned with all original packaging and labels.

Please include in the returned package your name, order number and a description of the problem/ reason for return

It is important to obtain a proof of postage certificate from the Post Office as we cannot be held responsible for any items not received by us.

 

Products we are unable to refund or exchange

We cannot offer refunds or exchanges, unless faulty or not as described, on the following items:

  • Products that have been personalised (please see below for more information on personalised items)
  • Made to order products
  • Pierced earrings for reasons of hygiene
  • Perishable goods
  • Computer software and disks that have been opened such as CDs and DVDs

 

Returns procedure

Please email us at [email protected] within 14 days of receiving your parcel if you wish to return an item and to ensure our acceptance of the return. We will then contact you when it is safe to return your item.

If for any reason you are not entirely satisfied with the product you have purchased you may return it to us within 28 days of receipt.

It is important that any product returned to us, unless faulty, is returned in a re-saleable condition. Please ensure that the returned item is undamaged and unused and returned with all original packaging and labels.

Please include in the returned package your name, order number and a description of the problem/ reason for return

It is important to obtain a proof of postage certificate from the Post Office as we cannot be held responsible for any items not received by us.

As soon as we have received the return and checked to ensure it is in resalable condition, we will initiate a refund on the account that was originally debited.

The cost of the goods (and postage if the return was from the UK) will be credited within 48 hours from receipt of the returned item. This will usually reach the account within 7-10 working days

 

Missing or incomplete orders

If your order hasn't arrived, or arrives incomplete, please email our customer services team at [email protected]

If there is more than one item on your order, please keep in mind that products may be posted and arrive separately. However, if this is not the case and you haven’t received your entire order, please contact us.

 

Damaged orders

If your order arrives and any of the products are damaged, please follow our returns procedure as above.

 

Personalised and made-to-order items

For products that are made to order, we offer a 12 hour cooling-off period on all orders beginning when payment is completed in case you change your mind.

During this time, requests to cancel orders must be made to [email protected] detailing your name, order number and reason for cancellation.

After the cooling-off period, your order will be sent for manufacture. At this point orders are non-cancellable and non-refundable unless they are faulty upon arrival.

Faulty items may be returned for a refund or exchange, please follow our returns procedure above.